Westwood Medical Centre - News

  • 28 Aug 2019

    Flu Clinic Drop in Sessions

    We are having a drop in flu clinic for the OVER 65's on the 17th September at our Tile Hill Surgery and on the 18th September at our Canley Surgery.   Tile Hill Surgery times are from 8:45am to 6:30pm. Canley Surgery times are from 8:30am ...

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  • 5 Jul 2019

    A Personal Message from Dr McDonald to his patients

    Thank you so much for your generous gifts , cards and comments (some of which have been quite humbling). It has been an honour and privilige to serve and help you and your families over the years. Thank you too for making my vocation / career so ...

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  • 1 Jul 2019

    Thursday Afternoons

    We would like to let all our patients know that we are open every thursday afternoons now. We will be closing at 6:30pm. There will not be any surgery sessions from 1pm to 6:30pm , but can still call for repeat prescriptions or for any questions ...

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  • 23 May 2019

    Dr McDonald's Retirement

    Announcing Dr McDonald's personal Brexit or NHS exit to be more precise . After 34 and a half years Dr McDonald is retiring from the practice at the end of June. He would like to thank all his patients , even the most awkward ones ( yes you ...

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  • 20 May 2019

    Patient Participation Group May 2019

    Attendance: Elizabeth Rowe, Lynn Clarke, Alexander Robinson, Susan Scott, Patricia Gilbert Apologies: Peter Hunt, Antoinette Hunt, James Sutherland, Patricia McGuigan LC opened the meeting and welcomed all. Informed us that the last meeting was a year ago. The group were informed that Sarah had left the practice and that LC and ER would be taking the meeting. AR asked if the group could be reminded about what the PPG is about. LC handed out two pieces of information: 1. Meeting Ground Rules 2. What is a Patient Participation Group? AR suggested that maybe we could recruit more interest to the group by informing/inviting new patients when they register with the practice. LC informed the group that the DNA board was to be taken down as it was not up-to-date and going forward it a subject that we have covered at many meetings. SS discussed with us that a meeting she attends gives her many reminders about the dates and times of the meeting therefore the likelihood of you missing an appointment is rare. The surgery system does give you the appointment date and time and a reminder. PG shared her views as she attends many different surgeries with friends. Most widely used now is the triage system which means the patient calls the surgery at 8pm where your details are taken. Following this the doctor will triage the call and speak to the patient or ask them to come to an appointment. This system has been discussed at the practice and the doctors have decided at this time not to go forward with this. AR commented on the notice board and posters. We have duplicate posters and out of date posters displayed. ER asked AR if maybe he could come in to the practice and help to organise this. PG commented that maybe we could move the leaflet board on the reception wall to the other side and put a notice board on that wall as patients all sit facing the front. We now have a red carpet in reception. The idea of this is to keep patients back from the window with some privacy when speaking to the receptionist. To review this as it is not working. To try putting a line across where the patient can stand behind until called forward by the receptionist – watch this space! SS suggested moving the computer terminal directly in front of the window. LC informed the group that the surgery will be opening on a Thursday afternoon. This will be for patients to make appointments and to order prescriptions etc. There will be no doctor or nurse on the premises on that afternoon. There will be a doctor on call for the receptionist to contact if necessary. LC also informed the group that the practice will be offering two late appointments 6.30 and 6.40 for doctors and nurses, except Thursday. LC informed the group regarding Dr McDonald’s forthcoming retirement. He will be retiring at the end of June 2019. PG suggested that the surgery have a card for patients to sign. At the moment there are no plans to employ another doctor/locum. This is to be reviewed. AR asked if we could ask Dr Kukreja ‘what do you want from the PPG.’ SS did mention that it would be nice if one of the doctors could attend if only for 10 minutes. Next meeting: suggested dates: 9, 16, 23 September 2019. Please let us know the dates that you are available.

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  • 2 Oct 2018

    Extended Hours Service

    This surgery offers appointments to see a GP or Nurse in the evening or at weekends.   Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours hubs across Coventry and ...

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  • 11 Sep 2018

    flu clinic

    We are holding our Open Flu Clinic on - 25/9/18 at 830 - 630

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  • 11 Sep 2018

    macmillan coffee morning

    Come along and join us for a slice a cake to support Macmillan We are holding macmillan coffee morning on 28/9/18 from 930am tea and coffee also available everyone is welcome.

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  • 11 Jun 2018

    Westwood Medical Centre is GDPR (General Data Protection Regulations) Compliant

    Data Protection Law is changing and from the 25th May 2018 the General Data Protection Regulations comes into effect. We have recently published a Privacy Notice to give you more information on the data we hold on you, what we do with that data, ...

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  • 21 May 2018

    Patient Participation Group Minutes

    WESTWOOD MEDICAL CENTRE MINUTES PRACTICE PPG MEETING 21 MAY 2018 Attendance: SN, ER, LC, AH, PH, SS Apologies: AR SN informed the group that we have a new receptionist in place for the evening surgery. Practice staff meeting took place on 10th May 2018. SN suggested that we have a privacy area in front of reception. We have toyed with the idea of a post with a notice on it. SS suggested changing the carpet squares to a different colour (red) as an indication of where to stand – good idea which we may take up. AH, PH and SS said that they would like to help with maintaining the garden but thinks it would be a good idea to have a gardener to attend to the garden first of all as there is quite a lot of work to be done. SS has provided us with the name and contact number for a gardener. GDPR (General Data Protection Regulation) will be coming into force from the 25 May 2018. Briefly explained what this will mean to General Practice. A privacy notice will be displayed in the surgery which will explain to patients what GDPR means to them as a patient. The news board is up and running. Any news you wish to display is welcome. Frequency of meetings. The group decided to cancel the August meeting. The next meeting will the 26th November 2018. For the following year there will be two meetings – it was suggested May and November. Any information that the group need to be informed about i.e. the flu campaign SN will contact you by email/phone. SS required some clarification of blood test results when received in the surgery. ER explained that if a result was added to the Task list with comments to contact the patient, then the receptionist would normally call the patient and give them the message from the Doctor. In the event that a blood test is seen by the Doctor then filed you presume all is okay. It is always best to ring the surgery to check if your blood tests are back to see if any action is needed. Next meeting: 26th November 2018

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